Behavioral interviewing

Behavioral interviewing is a widely used method of assessing job candidates based on their past experiences, actions, and behaviors to predict their future performance in a specific role. This interviewing technique is built on the premise that past behavior is the best predictor of future behavior, and it focuses on understanding how a candidate has previously handled various situations that are relevant to the position for which they are being considered.

During a behavioral interview, the interviewer asks open-ended questions that require the candidate to provide specific examples of their past experiences, detailing the situation, the actions they took, and the outcomes that resulted from those actions. The purpose of these questions is to gather evidence of the candidate’s skills, abilities, and personal qualities that are relevant to the job requirements.

Some common topics covered in behavioral interviews include:

1. Problem-solving and decision-making: Interviewers may ask candidates to describe a situation where they faced a complex problem and explain the steps they took to analyze the issue, identify possible solutions, and make a decision.

2. Leadership and teamwork: Candidates may be asked to share an example of a time when they successfully led a team or collaborated with others to achieve a common goal, highlighting their ability to motivate, delegate, and resolve conflicts.

3. Communication skills: Interviewers may inquire about situations where candidates had to communicate complex information, persuade others, or handle difficult conversations, assessing their ability to listen, articulate ideas, and adapt their communication style.

4. Time management and organization: Candidates could be asked to describe a situation where they had to manage multiple priorities, meet tight deadlines, or work under pressure, demonstrating their ability to plan, prioritize, and execute tasks efficiently.

5. Adaptability and resilience: Interviewers may want to know about instances where candidates faced unexpected challenges, changes, or setbacks, and how they adapted, learned from the experience, and persevered.

6. Initiative and drive: Candidates may be asked to provide examples of situations where they proactively identified opportunities for improvement, took on additional responsibilities, or demonstrated their commitment to achieving results.

To conduct an effective behavioral interview, interviewers should follow these steps:

1. Preparation: Before the interview, carefully review the job description, identify the key competencies required for the position, and develop a list of relevant behavioral interview questions that will help assess these competencies.

2. Structure: During the interview, use a structured approach, asking each candidate the same set of questions to ensure consistency and enable a fair comparison between candidates.

3. Probing: Encourage candidates to provide specific examples and details about their past experiences by asking open-ended questions and using follow-up questions to clarify, expand, or dig deeper into their responses.

4. Active listening: Listen attentively to the candidate’s responses, taking notes, and giving them ample time and space to fully explain their experiences, actions, and outcomes.

5. Evaluation: After the interview, review the candidate’s responses, comparing them to the desired competencies, and evaluating their suitability for the role based on the evidence provided.

6. Documentation: Document the interview process, including the questions asked, the candidate’s responses, and any observations or assessments made during the interview. This documentation will serve as a valuable record for future reference and can help demonstrate a fair and consistent hiring process. Behavioral interviewing has several benefits, including providing a more objective and evidence-based approach to candidate evaluation, reducing the influence of biases, and helping organizations make better-informed hiring decisions. By focusing on a candidate’s past experiences and behaviors, interviewers can gain valuable insights into their potential fit for a specific role and better predict their future performance within the organization.